FAQs

1. How do I order MaFé Bento?

You can place standard orders directly on our website. For corporate, event, recurring or customised meal enquiries, please email hello@mafebento.sg so our team can review the details and reply efficiently. WhatsApp remains available for urgent order enquiries.

💬 WhatsApp - Order & Enquiries +65 8085 2517

2. What are your delivery charges?

Free delivery for orders of S$180 and above.

Delivery fees per location for orders below S$180: up to 3 km — S$15; over 3 km up to 10 km — S$25; over 10 km up to 50 km — S$35. Distance is based on the Shopify delivery radius from Hong Leong Building. Orders of S$180 and above qualify for free delivery within these zones.

For self-pick up:
Hong Leong Building - 16 Raffles Quay, B1-27/28, Singapore 048581

Please note: During rainy weather, peak hours, or festive seasons, delivery may be slightly delayed or advanced. Thank you for your understanding.

3. Is self-collection available?

Self-collection is available Monday–Friday only; no weekend self-collection. Build-your-own healthy meals can be collected from 1 box during available pickup slots.

4. What is the minimum order quantity?

For standard bento menu items, the minimum remains 3 portions per selected item. This does not apply to build-your-own healthy meals.
Build-your-own healthy meals: pickup from 1 box; delivery from 10 boxes in total. For delivery on weekdays from 3pm, or on weekends, order at least 10 boxes of each main recipe. Different main recipes may be mixed for weekday delivery before 3pm, with at least 10 boxes in total.

5. How many days in advance do I need to place an order?

• Same-day orders: Please place at least 3 hours in advance for fewer than 10 bentos

• Up to 50 Bentos: Please place your order at least 1 working day in advance

• 51–200 Bentos: Please place your order at least 2 working days in advance

• 201–400 Bentos: Please place your order at least 3 working days in advance

• 400+ Bentos: Please place your order at least 4–5 working days in advance

Please note: To ensure freshness, all bentos are prepared upon order.

6. What are your delivery areas and times?

We currently deliver to most areas in Singapore, including:

• CBD, business districts, and selected residential areas

• Delivery hours: Monday–Sunday, 10:00AM – 10:00PM

(Timing will be confirmed upon order)

7. What is your Late Delivery Compensation Policy?

At MaFé Bento, we value your time. For every 1 minute of delivery delay, you will receive $1 store credit as compensation. The credit will be applied to your account within 1–2 working days, valid for 6 months with no minimum spend.

Please note: Compensation only applies to delays caused by our operations, not external factors like weather or traffic.

8. Where can I view your menu?

Our menu is available via:

• View Here (PDF)

• Website 

9. What types of bento meals do you offer?

We specialise in multi-national fusion bentos, including:

• Japanese, Korean, Chinese, Thai, Italian, Mexican

• Indian, Singapore-Malaysia-Thai, Indonesian, Western light meals

• Vegetarian sets and breakfast meals

Meals are prepared to order. Ingredients and preparation methods vary by menu item.

10. Do you offer group catering for companies, schools, hospitals, churches, or events?

Yes! We provide services for group clients such as:

• Daily delivery / Monthly meal plans

• Custom catering for meetings and events

• Functional bento boxes tailored to specific nutritional needs

Email hello@mafebento.sg with your date, headcount, delivery location, budget and dietary requirements so our team can review a suitable arrangement.

11. Do you offer vegetarian or special dietary options (e.g. low-salt, low-sugar)?

Yes. We provide healthy vegetarian meals and can adjust meals upon request, e.g. low-sodium, low-oil, no garlic/chili, etc.

Please let us know your preferences when placing your order.

12. Do your meals contain allergens?

At Mafe Bento, we take food safety seriously. While we do our best to accommodate dietary preferences and label our ingredients accurately, please be aware that our kitchen handles common allergens such as: gluten, eggs, dairy, soy, nuts, peanuts, sesame, shellfish, seafood, and fish.

We cannot guarantee that any of our meals are completely free from trace amounts of these allergens.

If you or someone you are ordering for has a severe food allergy, please contact us before placing your order. Mafe Bento will not be held liable for any adverse reactions from the consumption of our food.

Thank you for your understanding.

13. Can I add extra meat or vegetables?

Available add-ons depend on the selected dish: extra chicken or other meat is S$3 per portion, beef or seafood is S$4 per portion, and vegetables are S$2 per portion. Choose an available add-on on the product page. Options not shown require team confirmation and payment or an order update.

The vegetable add-on is broccoli or stir-fried shredded cabbage with carrots, selected by our kitchen according to daily availability. Customers cannot choose a specific vegetable. Standard rice bowls do not include an extra vegetable side; the lettuce leaf shown in product photos is a garnish.

14. Can I request a receipt or invoice?

Yes. Please provide your company name and UEN when placing the order.

15. Do you have customer service hours?

💬 Order & Enquiries: +65 8085 2517

• Monday to Sunday: 9:00AM – 6:00PM

• For large orders on weekends or public holidays, advance arrangement is available

16. Can you prepare custom menus for birthdays or festive occasions?

Yes! We support themed menus for holidays, staff birthdays, exam care packs, Hari Raya, and more.

Optional add-ons: drinks, desserts, greeting cards, custom brand stickers.

17. Is Mafé Bento halal-certified?

Mafé Bento is currently not halal-certified. For orders with halal requirements, we can check suitable partner-kitchen options, subject to availability. Any halal-certified arrangement requires confirmation of the supplying kitchen, menu and applicable certification before booking. Please email hello@mafebento.sg with the event date, headcount and dietary requirements.

18. Do you have kids’ meals or elderly-friendly options?

Yes. We offer age-appropriate portions, low-oil/salt meals suitable for kids, seniors, or those recovering from illness.

Please indicate any special dietary preferences when ordering.

19. What payment methods are accepted?

We support the following:

• Credit Cards

• PayNow / PayLah / QR code

• Bank transfer / UEN

• Corporate monthly billing (subject to approval)

20. How to become a long-term corporate client?

We welcome partnerships with companies, schools, hospitals, churches, and other institutions.

We offer:

• Tasting sets

• Monthly billing agreements

• Co-branded or customized packaging options

Please email hello@mafebento.sg to discuss long-term corporate arrangements.

21. Cancellations & Refunds Policy

Cancellations made more than 24 hours before the scheduled delivery time
- Eligible for 100% store credit
- A 10% administrative fee will be deducted
- Store credit is valid for 3 months from the date of issue

Cancellations made within 24 hours of the scheduled delivery time
- No refunds or store credit will be provided